Terms of service

Overview

Welcome to the Vitamin World USA Corporation (“Company”, “we”, “us”, or “our”) B2B e-commerce portal. These Terms of Service (“Terms”) govern all business-to-business accesses, purchase orders, account registrations, and sales of products (“Products”) conducted through this website.

By registering an account, submitting a Purchase Order, or accessing our Services, you (“Customer”, “Buyer”, or “you”) acknowledge and agree to be bound by these Terms. This portal is strictly for authorized commercial business entities; purchases for personal, household, or unauthorized resale are strictly prohibited.

Section 1 — Account & Corporate Authority

Authorized Representative: By placing an order, you represent and warrant that you are purchasing solely for commercial business purposes and hold the legal authority to bind your organization to these Terms.

Credentials: You are solely responsible for maintaining the confidentiality of your account credentials and for all activities, orders, and obligations incurred under your account.

Section 2 — Orders & Acceptance

Purchase Orders: Submitting an order through the portal constitutes an offer to purchase. Company reserves the right to accept, reject, or suspend any Purchase Order or line item in its sole discretion.

Order Rejection & Suspension: Company may reject orders or require prepayment if Customer is delinquent on payments or in breach of any provision of these Terms.

Order Submissions: Formal written inquiries or custom Purchase Orders may also be submitted to Partnerships@vitaminworld.com.

Section 3 — Pricing & Payment Terms

Prices: All posted wholesale prices are subject to change. Prices exclude freight, shipping, taxes, customs, and insurance unless explicitly agreed upon in writing.

Payment Terms: Unless credit terms are explicitly extended in writing by Company, payment is due upon order placement via ACH, wire transfer, or approved credit card. Where credit terms are extended, standard payment terms are Net Thirty (30) days from the date of invoice.

Late Payments: Overdue amounts accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. Customer is liable for all collection costs, including reasonable attorneys’ fees.

Section 4 — Shipping, Risk of Loss, & Storage

F.O.B. Shipping Point: All Products are shipped F.O.B. Seller’s Shipping Point. Title and risk of loss or damage pass to Customer upon Company’s tender of Products to the carrier.

Carrier Claims: Customer is deemed the shipper for claims purposes and is solely responsible for filing claims with carriers for loss, damage, or transit delays occurring after risk transfer.

Storage & Handling: Customer is solely responsible for storing and handling Products under proper climate conditions (temperature, humidity, light) to preserve product identity, purity, and composition. Company disclaims all liability for defects arising from improper storage, transport, or exposure post-transfer.

Section 5 — Inspection & Returns

Inspection Window: Customer must inspect all shipments immediately upon receipt.

Manufacturing Defects Only: Returns are accepted solely for Products defective due to manufacturing or packaging errors, provided written notice is submitted within fifteen (15) business days of delivery.

Return Authorization: No returns are accepted without prior written authorization and an issued Return Authorization (RA) number.

Exclusions: Excess, overstock, or unsold inventory cannot be returned. Unauthorized returns are subject to refusal or restocking fees. Replacement or account credit serves as Customer’s sole and exclusive remedy for defective items.

Section 6 — Resale Restrictions & MAP Policy

Authorized Channels Only: Products purchased are authorized solely for direct resale to end-use consumers. Resale or transfer to third-party distributors, wholesalers, brokers, or unauthorized online marketplaces (e.g., Amazon, eBay, Walmart Marketplace) without prior written consent is strictly prohibited.

Minimum Advertised Price (MAP): Customer agrees to strictly adhere to Company’s MAP Policy as communicated in product pricing exhibits. Products must not be advertised or promoted below the designated MAP price.

Remedies for Breach: Unauthorized resale or MAP violations constitute a material breach, instantly voiding all product warranties and triggering immediate account termination, order cancellation, and legal remedies.

Section 7 — Regulatory Compliance & Consumer Safety

Adverse Event Reporting: Pursuant to federal regulatory mandates, Customer must notify Company within forty-eight (48) hours of receiving any report concerning an adverse event associated with any Product via email to Partnerships@vitaminworld.com and Quality@vitaminworld.com.

Quality Complaints: Non-health product complaints regarding quality or packaging must be reported within five (5) business days. Customer shall not respond to regulatory agencies or handle complaints independently without written consent.

Information Inquiries: Consumer or regulatory inquiries regarding medical, safety, or compliance information must be forwarded to Company within twenty-four (24) hours.

Section 8 — Intellectual Property & Confidentiality

Proprietary Rights: All trademarks, logos, formulations, specifications, and branding remain the sole property of Company. Marketing materials require written authorization prior to use, and co-branding or logo alterations are prohibited.

Prohibited Acts: Customer shall not reverse engineer, replicate formulations, or source/sell products confusingly similar to Company Products.

Confidentiality: Non-public pricing, specifications, and business communications must be kept strictly confidential for a period of five (5) years following account termination.

Section 9 — Limitation of Liability & Indemnification

Warranty Disclaimer: Except as expressly stated, Products are provided “as-is” to the extent permitted by law, subject to standard cGMP manufacturing specifications at delivery.

Consequential Damages: Company shall not be liable for any indirect, incidental, special, or consequential damages (including lost profits or business interruption).

Indemnification: Customer agrees to defend, indemnify, and hold harmless Company, its officers, directors, and agents against any claims, losses, penalties, or legal fees arising from Customer’s failure to comply with labor laws, improper product handling, MAP violations, or unauthorized resale.

Section 10 — Recalls & Audits

Recalls: Company maintains exclusive control over all product recalls, market withdrawals, or safety alerts. Customer agrees to fully cooperate in inventory retrieval and consumer notifications.

Audits: Company reserves the right, upon ten (10) business days’ written notice, to audit Customer’s relevant books, records, and storage facilities to verify compliance with MAP, resale restrictions, and storage standards.

Section 11 — Governing Law & Jurisdiction

These Terms shall be governed by and construed under the laws of the State of California, without giving effect to conflict-of-law principles. Customer consents to the personal jurisdiction and venue of the federal and state courts located in California for all disputes arising under these Terms.

Contact Information

Official notices, regulatory reports, or account inquiries should be directed to:

Vitamin World USA Corporation
Attention: Legal / Partnerships Department
8447 Wilshire Blvd, Suite 206
Beverly Hills, CA 90211
Email: Partnerships@vitaminworld.com | Quality@vitaminworld.com